Who We Are

Mission and Values

To establish and operate a community resource centre providing comprehensive neighbourhood-based facilities and services that meet the physical, emotional, social, economic and mental needs of the francophone and anglophone residents of Orléans-Cumberland and adjacent areas (see map at bottom). We value respect, integrity, cooperation, and empowerment.

Our Community

The Orléans-Cumberland community can count on the following principles carried out in the OCCRCs mission:

  • Our Centre is the gateway to a range of social and community services.
  • All services and programs are provided in both official languages by our multidisciplinary team.
  • We provide various forms of support to individuals, families and groups using an approach that focuses on prevention, community education and advocacy.

Our History

Our story dates back to 1986. A time of economic crisis. In many sectors, hardship is a fact of life. In Orléans-Cumberland, some are surprised at how many families are finding it difficult to cope.

A small group of people in the Township of Cumberland decides to do something about it by setting up a social services committee. One year later, it has grown to include an information and referral service. In the spring of 1988, the first Board of Directors is elected. In August 1989, the first Executive Director is hired and the Centre takes up residence in its birthplace that everyone refers to as “the little house” located on St. Joseph Boulevard. The Centre offers basic services including a food and clothing bank in addition to a crisis referral service. Read more…

Our Commitment to Accessibility

In fulfilling our mission, the OCCRC strives at all times to provide its programs and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our programs and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Our Policy
Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is mandated accessibility for persons with disabilities. A disability can include physical, mental health, developmental and learning disabilities. It can be visible or not visible.

Why does Ontario have this legislation?
Ontario needs to be more accessible to people with disabilities. The AODA 2005 provides a way for Ontario to become barrier-free.

More information on accessibility
Accessibility for Ontarians with Disabilities Act 2005
Accessibility Ontario resources
OCCRC Accessibility Ontario Customer Service Policy
OCCRC Customer Accessibility Feedback Form


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OCCRC Catchment Area

The Orléans-Cumberland Community Resource Centre offers programs and services to the populations in a catchment area which is bounded by Regional Road 174 and the Ottawa River to the north; Canaan Rd. to the east; Burton Rd./Russland Rd. to the south; and Mer Bleue/Boundary Rd. to the west.

These boundaries include populations from the following villages and neighbourhoods:

  • Avalon
  • Beckett’s Creek
  • Carlsbad Springs
  • Chatelaine Village
  • Cumberland
  • Cumberland Estates
  • Fallingbrook
  • Gardenway South
  • Navan
  • Notting Hill
  • Orléans
  • Queenswood Heights
  • Queenswood Village
  • Sarsfield
  • Springridge
  • Summerside
  • Vars

The following agencies provide programs and services citywide, and on our site on Centrum Blvd.:

  • Action Housing (information and support)
  • Ottawa Catholic Family Services (counselling couples & families)
  • Contact North (education online)
  • Diabetes Education Program (Centretown Community Health Centre)
  • Doyle Salewski (financial counselling)
  • EBO – Financial Education Centre (financial counselling)
  • Employment Ontario (employment services)
  • First Words (Pinecrest-Queensway Community Health Centre)
  • L.E.S.A. [Life Enrichment for Senior Adults] (Centretown Community Health Centre)
  • Military Family Resource Centre (counselling)
  • Ottawa Public Health (Sexual Health Clinic)
  • Société franco-ontarienne de l’autisme (information & support)

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