Contact Us

Have a question or comment?

Looking for a staff or program / service in particular?

General Inquiries
info@crcoc.ca

Community Development
Mélanie Jubinville-Stafford ext. 306

Counselling – Intake Workers
Tracy Pressé ext. 151
Lisa Smith ext. 154

Early Years Centre
oeycottawaorleans@crcoc.ca
Dominik Théoret ext. 303
Mélanie Couturier ext. 304
Rita Tapia ext. 302

Executive Assistant
Katherine Januszewska ext. 209

Executive Director
Luc Ouellette ext. 207

Food Bank Program
Nicole Perras ext. 158
Cathy Vautour ext. 158

Fund Development & Marketing – Community Events & Food Drives
Cindy MacKay ext. 305

Manager of Finance and Administration
Suzanne Wert ext. 208

Program Manager
Chantal Pomerleau ext. 210

Receptionist
Niki Léonard-Smith ext. 110

Volunteer Program
Rosanne Canzanella ext. 307

Child & Youth Programs
Hélène Leblanc ext. 152  (7 to 13)
Tanya Lapointe-Harris ext. 140  (14 to 18)

Ways to reach us

240 Centrum Blvd. – Unit 105
Orléans ON  K1E 3J4
Tel.: 613-830-4357
Fax: 613-830-4196
www.crcoc.ca
info@crcoc.ca

OC Transpo buses 135, 136 and 137 stop near the building — Tel. 613-741-4390

Regular office hours:
Monday to Friday 8:30am to 4:30pm

Summer office hours (June 1 to August 31):
Monday to Friday 8:30am to 4pm

Food Bank Services hours vary – more details

Do you wish to…

Subscribe to our mailing list – write to info@crcoc.ca
Receive our quarterly newsletter – write to info@crcoc.ca
Join the Community Caring Connection club – write to cmackay@crcoc.ca
Make a donation to the OCCRC – fill out the form at http://crcoc.ca/get-involved/Donate/

Procedures for responding to client complaints

The OCCRC recognizes that in spite of efforts made to meet clients’ needs, there may be times when clients are not satisfied with the services received. We will address accordingly any correspondence received from a client for the purposes of a concern or complaint.

If you have a concern about a program or service received at the OCCRC, please consider the following options available to you: – Discuss your concerns with the staff providing the program or service if you are comfortable doing so. You may also ask to speak to the manager or coordinator of the program or service for help; or – Complete a Client concern, suggestion or compliment form, available at our reception desk. The Executive Director, Program Manager and staff involved will handle the complaint forms. We will contact you within 5 working days after receiving your written complaint; or – You may also send your feedback by telephone at (613) 830-4357, by email at info@crcoc.ca or mail at Orléans-Cumberland Community Resource, 240 Centrum Blvd. – Unit 105, Orléans, ON  K1E 3J4.

Share your story…

If you have met with someone at the OCCRC for help, we would love to hear your story. Click here for more details on how to submit it.

 

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